These Terms & Conditions govern your use of HotBox Khana, an IRCTC authorized e-catering service delivering fresh and hygienic food to passengers in trains.
HotBox Khana enables passengers to order food online through our website, WhatsApp, or customer support.
Users must provide accurate travel details including PNR, Train Number, Coach, Seat Number, and valid mobile number. Orders depend on restaurant availability, station feasibility, and real-time train status.
Once confirmed, you will receive an SMS/WhatsApp notification. Delivery time may vary according to train delays.
Orders can be cancelled up to 30 minutes before the train reaches the delivery station. Once food is prepared or dispatched, cancellation is not allowed.
Orders may be cancelled due to train delays, skipped stations, wrong PNR, restaurant issues, or unavoidable circumstances. In such cases, refunds are processed as per the refund policy.
We support UPI (GPay, PhonePe, Paytm), Debit/Credit Cards, Net Banking, Wallets, and Cash on Delivery (select stations).
Payment must be successfully completed before food preparation. Upon payment, confirmation is sent instantly.
Prices vary based on station, restaurant partner, item, GST, and delivery charges.
Food is delivered directly to your train seat based on the running status of the train and station stoppage time.
Passengers must be present at the correct seat, keep their mobile reachable, and respond to delivery calls.
Delivery may fail due to wrong details, unreachable phone, wrong coach, or short stoppage time. In such cases, no refund is applicable.
Due to the perishable nature of food items, returns are not accepted. Issues such as wrong or missing items must be reported immediately.
Refunds are eligible if:
• HotBox Khana cancels the order
• Train skips the delivery station
• Restaurant order not prepared
• Payment deducted but no order confirmation
No refund if:
• User provides wrong travel details
• Passenger not available at seat
• Train arrival time too short for delivery
• Food already prepared/dispatched
Refunds take 3–7 business days for bank/UPI processing.
All meals are prepared by FSSAI-certified restaurants. HotBox Khana is not responsible for allergies or health issues caused by ingredients.
Users must not provide false information, attempt fraud, misuse the platform, or post misleading reviews.
HotBox Khana is not liable for train delays, cancellations, wrong information provided by users, or delivery failures caused by railway operational issues.
We may update these Terms at any time. Continued use of the website signifies acceptance of updated terms.
For support or questions:
📧 Email: info@hotboxkhana.com
📞 Phone: +91 8391070333
🌐 Website: hotboxkhana.com